We offer free tracked delivery to UK postcodes for any total basket purchases over £50. There is a £4.99 courier charge for any transactions under £50. Interestingly, 99.9% of our frames and sunglasses cost more than £50. Whilst we would love for it to be totally free for any purchase, we have had to put in place this lower limit where accessories, or low quantities of Contact Lenses (when we launch Contact Lenses) are ordered. In these situations, our margins won't be enough to swallow the delivery charges. We use good old Royal Mail as our UK courier partner.
Non Prescription Frames, Sunglasses & Daily Single Vision Contact Lenses
If we have the item in stock, and your order is placed before 1pm, we can usually get it to your UK delivery address by the next working day. The standard service says 24 hours, however it is not guaranteed for next day delivery. On check-out, you will be offered an upgraded service for Special Delivery which is guaranteed to arrive at your address the next working day. This costs £9.99 and orders must be placed before 1pm.
In the event that your items are not in stock, or if there is an unlikely problem with any items that you have ordered, then we will inform you by phone or email to let you know when to expect your goods. In these circumstances, if our timelines are not suitable, then you are welcome to choose something else, or you may, of course, request a full refund.
Prescription Frames, Sunglasses & Other Contact Lenses
For frames and sunglasses, If your items are in stock, they are immediately sent to the super efficient people at the Eyex Glazing Lab. Typically the glazing process can take up to 3 days depending on whether or not we have the lenses in stock. As such, your items should be delivered to you within 3-5 working days.
For more complex Contact Lenses, we also expect a 3-5 working day delivery time. This is also dependent on how quickly your optician responds to our calls and emails while we chase them to confirm your prescription (required by UK Law). We don't accept any liability for contact lens orders which are delayed for these reasons. Please see our Terms and Conditions for more details on that.
At this time, we do not offer International Delivery. However this is currently under process, so do check back soon!