Accidents can happen no matter how careful we are. It can be particularly easy to scratch watch faces, mobile phone screens and the lenses on your glasses and sunglasses are no different! There are hard coats on most lenses to help prevent these scratches however all it takes is for them to slip out of your hand and land on a concrete floor, and they could be damaged. Unlike watch faces and mobile phone screens, these scratches can obscure your vision and will need to be fixed as quickly as possible. So we thought it would be a good idea to offer some sort of protection to our loyal customers.
For a £20 additional charge, you can choose our Exquisite level coating for your prescription lenses. This is not only a superior lens coat to our Excellent level of coating, but we will also guarantee against any damage to the lenses regardless of how it came about!
Yes - that's right - total "no questions asked" protection against scratches, chips, cracks, degrading coats, scuffs, etc. Just give us a call on 08008085786 to let us know and we will email you with a pre-paid returns label. Remember, the guarantee is only for the lenses and does not cover the frames. So be sure to pack your glasses/sunglasses securely and ensuring they are well protected. Attach the provided label and drop it to your post office. When we receive them, we will replace your lenses free of charge and send them back to you with your brand new lenses fitted.
*Guarantee is limited to one replacement pair per order.
**Replacements are like for like to the originally ordered lenses.
***We do not accept liability for any damage to your glasses/sunglasses while they are being transported to and from Eyex.co.uk.